Terms of service

Last Updated: October 29, 2026

1. Overview

Welcome to Rafin.store. These Terms of Service govern your access to and use of our website, online store, products, and related services.

Rafin.store offers fashion products, including abayas, nightwear, ladies' clothing, and other fashion items as made available on our website.

Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Rafin.store, and “you” and “your” refer to the customer or website visitor.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable store policies. If you do not agree with these terms, please do not use our website to place an order.

These terms are intended to operate in accordance with applicable laws and regulations of the United Arab Emirates (UAE).

2. Eligibility and Use of Our Website

By using this website, you confirm that you have the legal capacity to enter into a purchase transaction under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation, security, or availability of our services.

You must not:

  • Use our website for fraudulent, unlawful, or misleading activities.

  • Attempt to gain unauthorized access to our website, systems, or customer information.

  • Introduce malicious software, harmful code, or other security threats.

  • Copy, misuse, or exploit our website content for unlawful commercial purposes.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, colours, sizes, images, and other product information as accurately as possible.

However, actual product colours and appearance may vary slightly depending on your device screen, lighting, photography, or manufacturing variations.

Please review the product description, size information, materials, colour options, and other specifications carefully before placing an order.

If you have questions about a product, please contact us before purchasing.

We do not guarantee that every product will always be available. Product availability may change without notice, subject to applicable law and any confirmed order obligations.

Nothing in this section limits your rights if a product is defective, incorrectly supplied, or materially different from its description.

4. Prices, Currency, and Taxes

Product prices will be displayed on the relevant product pages or during checkout.

Unless expressly stated otherwise, prices are displayed in the currency shown on our website. Please review the currency and total amount before completing your purchase.

Shipping charges, applicable taxes, and other disclosed charges will be shown during checkout where applicable.

We make reasonable efforts to ensure that pricing information is accurate. If a genuine pricing error occurs, we will take appropriate steps to address it in accordance with applicable law. We will not use a pricing error to disregard any mandatory consumer rights.

Any price changes will not affect a completed order except where permitted by applicable law or agreed with the customer.

5. Orders and Order Acceptance

When you place an order through Rafin.store, you submit a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email or another available communication method. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

Orders are subject to product availability, payment authorization where applicable, and verification of the order details.

If we cannot fulfil an order, or if an order requires clarification, we will make reasonable efforts to contact you and explain the available options.

If payment has been collected for an order that cannot be fulfilled, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.

We reserve the right to address suspected fraud, unauthorized transactions, or material errors in an order, subject to applicable law and any rights arising from an accepted order.

6. Customer Information and Account Security

You agree to provide accurate, current, and complete information when placing an order or creating an account, where account registration is available.

This may include your name, email address, telephone number, delivery address, and other information reasonably necessary to process your order.

You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized use of your account.

We may contact you to verify order or delivery details when reasonably necessary.

We handle personal information in accordance with our Privacy Policy and applicable UAE data protection and consumer protection requirements.

Customer information will not be used or disclosed in ways prohibited by applicable law.

7. Payment

We accept the payment methods displayed and available at checkout.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process your transaction when you confirm your purchase.

Orders may be subject to payment authorization, verification, and security checks.

If a payment is declined or cannot be verified, the order may be delayed or may not be processed until the issue is resolved.

We do not guarantee the availability of any payment method at all times. Payment options may vary depending on technical availability, payment provider requirements, and applicable law.

Any applicable payment, delivery, or other charges will be disclosed before you complete your order, where required.

8. Shipping and Delivery

We aim to process and deliver orders in accordance with the shipping information and estimated delivery timeframes communicated on our website or at checkout.

Delivery times are estimates unless expressly stated otherwise. Actual delivery may be affected by the delivery provider, the destination, public holidays, weather, customs procedures where applicable, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and contact details.

If delivery cannot be completed because the information provided is incorrect or the recipient is unavailable, we may contact you to arrange the next steps. Any additional charges will be handled transparently and in accordance with applicable law.

If an order is delayed, lost, or not delivered within the applicable or agreed timeframe, please contact us so that we can investigate.

Nothing in this section excludes any consumer rights or remedies available under applicable UAE law.

9. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains the conditions and procedures for eligible returns, exchanges, cancellations, and refunds.

Please review the Return and Refund Policy before placing your order.

Return requests must follow the applicable procedures described in that policy, subject to mandatory legal requirements.

If an item is defective, damaged, incorrectly supplied, or materially different from its description, your rights and available remedies will be determined in accordance with applicable law.

Nothing in these Terms of Service limits any non-excludable consumer rights under UAE law.

10. Promotions, Discounts, and Offers

From time to time, Rafin.store may offer discounts, promotional codes, special prices, or other offers.

Promotional offers may have specific eligibility requirements, validity periods, or usage conditions, which will be communicated with the relevant offer.

Unless otherwise stated, promotional codes must be applied during checkout and cannot be applied retroactively to completed purchases.

We reserve the right to correct genuine errors in promotional information and to discontinue or modify an offer where permitted by applicable law.

Promotions will not be administered in a misleading manner or used to restrict mandatory consumer rights.

11. Intellectual Property

The content on Rafin.store, including text, product descriptions, graphics, logos, photographs, website design, and other materials, is owned by or lawfully used by Rafin.store or the relevant rights holders.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit our protected content without prior authorization from the relevant rights holder, except where permitted by law.

All trademarks, brand names, and other intellectual property rights remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment providers, delivery services, social media platforms, or other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or policies of external websites that we do not control. However, this does not exclude any responsibility that may apply to us under applicable law for services we provide or arrangements for which we are legally responsible.

We encourage you to review the relevant third party's terms before using its services.

13. Privacy and Data Protection

We respect your privacy and take reasonable steps to protect the personal information collected through our website.

Personal information may be processed where necessary to:

  • Receive and fulfil orders.

  • Process payments and refunds.

  • Arrange delivery and customer support.

  • Verify transactions and help prevent fraud.

  • Meet legal, regulatory, accounting, and record-keeping obligations.

Personal information will be collected, used, stored, and shared in accordance with our Privacy Policy and applicable law.

We will not use customer information for marketing or disclose it for purposes prohibited by applicable law. Where consent is required for marketing communications, we will obtain it as required by law.

Please review our Privacy Policy for more information about how personal information is handled.

14. Website Availability and Errors

We aim to keep Rafin.store available and functioning properly. However, uninterrupted access cannot be guaranteed.

Our website may occasionally be unavailable because of maintenance, technical issues, updates, third-party service interruptions, or other circumstances.

We may update website content, product listings, features, or services as necessary.

We will take reasonable steps to correct material errors when identified. Nothing in this section excludes obligations or liabilities that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Rafin.store will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions or events that could not reasonably have been prevented.

We do not exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms of Service excludes or limits mandatory consumer rights, statutory remedies, or liability for matters that cannot legally be excluded under UAE law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be published on this page with its updated date.

Changes will apply as permitted by applicable law. Any changes affecting existing orders or contractual rights will be handled in accordance with applicable law and the circumstances of the transaction.

We encourage customers to review these terms periodically.

17. Governing Law and Disputes

These Terms of Service are intended to be governed by the applicable laws of the United Arab Emirates.

If you have a concern or dispute relating to an order or our services, please contact us first so that we can attempt to resolve the matter fairly and promptly.

Nothing in this section prevents you from contacting the competent UAE consumer protection authority or using any dispute resolution procedure available to you under applicable law.

Any dispute will be handled by the competent authorities or courts in accordance with applicable law.

18. Contact Information

If you have questions about these Terms of Service, an order, a payment, or any of our store policies, please contact us:

Store Name: Rafin.store
Email: inforafin.co@gmail.com
Business Location: United Arab Emirates (UAE)

Please include your order number when contacting us about an existing purchase.

19. Entire Agreement

These Terms of Service, together with the policies referenced on our website and the terms disclosed during checkout, describe the terms applicable to your use of Rafin.store and your purchases, subject to applicable law.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in these terms is intended to waive or diminish any mandatory rights available to consumers under applicable UAE law.