Refund policy

Last Updated: October 29, 2026

At Rafin.store, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed through our website.

This policy applies to purchases made through Rafin.store and is intended to operate in accordance with applicable laws and consumer protection requirements in the United Arab Emirates (UAE). Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

1. Return Eligibility

We accept return requests for eligible items in accordance with the conditions below.

For a return due to a change of mind, such as choosing the wrong size, colour, or style, please contact us within 7 calendar days of receiving your order.

To be eligible for a change-of-mind return, the item must:

  • Be unworn, unused, unwashed, and undamaged.

  • Be returned with its original tags, labels, and packaging, where applicable.

  • Include any original accessories or other items supplied with the product.

  • Be accompanied by the order confirmation, receipt, or other proof of purchase.

Items that show signs of wear, washing, alteration, damage caused after delivery, or use beyond what is reasonably necessary to inspect the product may not qualify for a change-of-mind return.

However, these conditions do not remove any rights you may have under applicable UAE law if an item is defective, damaged on arrival, incorrectly supplied, or not as described.

2. Items That May Not Be Eligible for Change-of-Mind Returns

For hygiene and product-protection reasons, certain items may not be eligible for change-of-mind returns, where permitted by applicable law. These may include:

  • Intimate apparel or personal-use items that have been worn or used.

  • Items with removed hygiene seals, where applicable.

  • Products that have been washed, altered, or damaged after delivery.

  • Items specifically identified as non-returnable on the product page before purchase, where such exclusion is lawful.

This section does not exclude returns, replacements, refunds, or other remedies required by law for defective, damaged, incorrectly supplied, or misdescribed products.

If you are unsure whether your item is eligible, please contact us before sending it back.

3. Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from its description, contact us as soon as reasonably possible at inforafin.co@gmail.com.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the issue, if reasonably available.

  • Any other information reasonably needed to identify the order and assess the request.

We will review your request and explain the available next steps.

Depending on the circumstances and applicable UAE law, you may be entitled to a repair, replacement, return and refund, or another appropriate remedy. We will not use this policy to exclude or restrict remedies that are required by law.

Where a return is required because an item is defective, damaged on arrival, incorrectly supplied, or not as described, Rafin.store will arrange or cover reasonable return shipping costs, as applicable under law and the agreed return instructions.

Please do not send an item back before contacting us, unless applicable law or the circumstances require otherwise.

4. How to Request a Return

To request a return, please follow these steps:

Step 1: Email us at inforafin.co@gmail.com with the subject line “Return Request”.

Step 2: Include your order number, the item you wish to return, and the reason for the return.

Step 3: Provide supporting photographs or other information if the item is damaged, defective, incorrect, or not as described.

Step 4: Wait for our response with the return instructions and return address, where a return is appropriate.

Step 5: Pack the item securely and follow the instructions provided.

Please retain your shipping receipt and tracking information until the return has been completed.

Sending an item back without following the return instructions may delay processing. However, this does not affect any consumer rights that cannot legally be restricted.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the reasonable return shipping cost, unless we state otherwise or applicable law requires a different arrangement.

If the return is due to a defective, damaged, incorrect, incomplete, or misdescribed item, Rafin.store will cover or arrange the reasonable return shipping costs where required by applicable law.

Original delivery charges and any additional shipping charges will be handled in accordance with applicable law and the circumstances of the return.

We recommend using a trackable shipping service when returning an item.

6. Exchanges

We may offer exchanges for eligible items, subject to stock availability.

To request an exchange, email inforafin.co@gmail.com with your order number and the item you would like to exchange.

Please wait for our instructions before returning the original item.

If the requested replacement is unavailable, we will contact you to discuss the available options. Where a replacement or other remedy is required by applicable law, we will comply with the applicable requirements.

Any exchange due to a defective, damaged, incorrect, or misdescribed item will be handled in accordance with applicable UAE law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at inforafin.co@gmail.com, including your order number and cancellation request.

We will make reasonable efforts to cancel an order that has not yet been processed or dispatched.

If the order has already been dispatched, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy and applicable law.

Nothing in this section limits any cancellation or other rights available to you under applicable law.

8. Refund Eligibility and Processing

Once we receive a returned item, where applicable, we will inspect it and notify you of the outcome of your refund request.

If your refund is approved, it will generally be issued to the original payment method unless another method is agreed upon or required by applicable law.

We aim to initiate approved refunds within 5–10 business days after the return has been received and the refund has been approved, where reasonably practicable.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If your refund has been approved but has not appeared after a reasonable processing period, please contact us at inforafin.co@gmail.com.

Any refund required by applicable law will be processed within the applicable legal timeframe.

9. Partial Refunds and Deductions

For change-of-mind returns, a refund may be reduced where permitted by applicable law if an item has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect it, resulting in a reduction in its value.

Any deduction will be assessed on the circumstances of the return and will not be applied where prohibited by law.

We will not apply deductions or fees that unlawfully restrict a customer's rights concerning defective, damaged, incorrect, or misdescribed products.

10. Refunds for Undelivered Orders

If your order has not arrived within the agreed delivery timeframe, or delivery has been delayed to an extent that gives you a right to cancel or obtain another remedy under applicable law, please contact us at inforafin.co@gmail.com.

We will review the order status and work with the relevant delivery provider where appropriate.

If a refund or other remedy is required under applicable law, we will provide the applicable remedy.

11. Promotions, Discounts, and Sale Items

Items purchased during a promotion or sale remain subject to this Return and Refund Policy.

A promotional price or sale status does not remove any rights you may have under applicable UAE consumer protection law.

For change-of-mind returns, the refund will generally be based on the amount actually paid for the returned item, subject to the applicable return conditions and law.

12. Contact Us

For return requests, exchanges, cancellations, refund questions, or reports of damaged or defective products, please contact us:

Store: Rafin.store
Email: inforafin.co@gmail.com
Location: United Arab Emirates (UAE)

Please include your order number in all return and refund communications so that we can assist you efficiently.

13. Applicable Law and Consumer Rights

This policy is intended to be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Nothing in this policy excludes, restricts, or waives any mandatory consumer rights or remedies available under applicable UAE law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Rafin.store reserves the right to update this policy when necessary. The version applicable to an order will be determined in accordance with applicable law and the circumstances of the purchase.